Customer Care

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Customer Care

Frequently Asked Questions (FAQs)

RESERVATION

How and where do I reserve a unit?

A buyer can reserve a unit by paying the Reservation Deposit on our offices:

  • *HEAD OFFICE : Unit 115 Tycoon Centre, Pearl Drive, Ortigas Center, Pasig City
  • *SITE OFFICE : Paseo de San Roque Village, Brgy. San Roque, San Rafael, Bulacan
  • *SITE OFFICE : Silverdale Residences, Brgy. Tangos, Baliuag, Bulacan

What are the requirements?

*Valid IDs: (either of these)

  • * SSS
  • * GSIS
  • * PRC
  • * TIN
  • * Driver’s License
  • * Passport
  • * Postal ID
  • * Voter’s ID
  • * Company ID

*One month payslip for income evaluation

DOWNPAYMENT

How much is the downpayment?

15% or 20% of the selling price of the unit depending on which project you chose to purchase.

If I pay the downpayment in cash, how long will it take before I can move-in at the unit (for Ready For Occupancy projects)?

A buyer can move-in as long as he/she has completed the documentary requirements and Post-Dated Checks for the loan amount balance and Real Property Rax (RPT).

How many months do I have to wait for the delivery of my unit after I completed the Downpaymeny?

This will depend on the Downpayment plan availed. If it is a 12-month installment, a buyer will be sent a Notice of Completion (NOC) on the 13th month informing him/her that the unit has been completed.

LOAN BALANCE

How much is the interest if in 5 years or 10 years?

18% per annum of 5 years to pay and 21% per annum for 10 years to pay.

Can I change my chosen financing?

Yes, you can. A transfer fee will be charged and submitted documents must be updated too.

OWNERSHIP OF AN OFW


If I’m an OFW without a checking account, as is the case with a lot of OFWs, will the company assist us in opening an account for the monthly payment of our purchase?

Yes, through your attorney-in-fact, we will provide you with a bank referral.

IN-HOUSE FINANCING

What are the requirements for In-house Financing?

LIST OF REQUIREMENTS

 

IF Single
– Residence Certificate
– 3 pcs.ID picture(1×1)
– 2 Gov’t Issued Id’s
– Birth Certificate
– Proof of Income-latest
– Tax Identification Number

IF Married
– Residence Certificate (Husband & Wife)
– 3 pcs. ID picture (1X1) (Husband& Wife)
– 2 Gov’t Issued Id’s
– Marriage Contract
– Proof of Income-latest
– Tax Identification Number

IF Widow
– Residence Certificate
– 3 pcs. ID picture (1X1)
– 2 Gov’t Issued Id’s
– Marriage Contract w/ Death Certificate
– Proof of Income-latest
– Tax Identification Number

IF Separated
– Residence Certificate
– 3 pcs. ID picture (1X1)
– 2 Gov’t Issued Id’s
– Marriage Contract with Finality of Annulment
– Proof of Income-latest
– Tax Identification Number

Post Dated Checks for your Payment
Downpayment- depends on EQUITY term
– 9 mos. (9- Postdated cheque)
– 12 mos.(12- Postdated cheque)
– 15 mos.(15-Postdated cheque)
Monthly Amortization Balance
5 yrs. – 36 partial for 3 yrs.
10 yrs. – 36 partial for 3 yrs.
Guaranted Cheque – 1 cheque for the balance(to be pull once replace with PDC’s)

Real Property Tax
5 yrs. – 4 post dated cheques
10 yrs. – 9 post dated cheques

Note: Proof of Income

Locally Employed –
– Certificate of Employment with Compensation & 3 months payslip- both Latest

For Self Employed –
– ITR- Audited Finacial Statements and Official Receipt of tax Payment from the Bank supported with DTI Registration and Mayor’s Permit/ Bussiness Permit
– Commission Vouchers reflecting the Issuer’s Name and contact details for the last 12 months
– Bank Statements or passbook for the last 12 months
– Copy of Lease Contracts and tax Declaration(If Income derive from rental payments)
– Certified True Copy of Transport Franchise by LGU & LTFRB
– Other Documents that would validate source of income

For Overseas Foreign worker
-Employment Contract(with Translation if in foreign language)

• For OFW Need Consularized Special Power of Attorney
– Two(2) Valid Identification Card of attorney In Fact
– 1 pc 1×1 picture of Attorney In Fact

*Provide Special Power of Attorney if Needed

BANK FINANCING

What are the requirements for Bank Financing?

LIST OF REQUIREMENTS

 

IF Single
– Residence Certificate
– 3 pcs.ID picture(1×1)
– 2 Gov’t Issued Id’s
– Birth Certificate
– Proof of Income-latest
– Tax Identification Number

IF Married
– Residence Certificate (Husband & Wife)
– 3 pcs. ID picture (1X1) (Husband& Wife)
– 2 Gov’t Issued Id’s
– Marriage Contract
– Proof of Income-latest
– Tax Identification Number

IF Widow
– Residence Certificate
– 3 pcs. ID picture (1X1)
– 2 Gov’t Issued Id’s
– Marriage Contract w/ Death Certificate
– Proof of Income-latest
– Tax Identification Number

IF Separated
– Residence Certificate
– 3 pcs. ID picture (1X1)
– 2 Gov’t Issued Id’s
– Marriage Contract with Finality of Annulment
– Proof of Income-latest
– Tax Identification Number

Post Dated Checks for your Payment
-Downpayment- depends on EQUITY term
– 9 mos. (9- Postdated cheque)
– 12 mos.(12- Postdated cheque)
– 15 mos.(15-Postdated cheque)
-Monthly Amortization Balance
5 yrs. – 6 POST DATED CHEQUE
10 yrs. – 6 POST DATED CHEQUE
-Guaranted Cheque- 1 cheque for the balance(to be pull once replace with PDC’s)
-Real Property Tax
5 yrs. – 4 post dated cheques
10 yrs. – 9 post dated cheques

BANK APPLICATION FORM
o ACCOMPLISHED & SIGNED LOAN APPLICATION
o BANK SPECIAL POWER OF ATTORNEY
o BANK INSURANCE FORM
o LOAN OF GUARANTY

Note: Proof of Income

Locally Employed –
– Certificate of Employment with Compensation & 3 months payslip- both Latest

For Self Employed –
– ITR- Audited Finacial Statements and Official Receipt of tax Payment from the Bank supported with DTI Registration and Mayor’s Permit/ Business Permit
– Commission Vouchers reflecting the Issuer’s Name and contact details for the last 12 months
– Bank Statements or passbook for the last 12 months
– Copy of Lease Contracts and tax Declaration(If Income derive from rental payments)
– Certified True Copy of Transport Franchise by LGU & LTFRB
– Other Documents that would validate source of income

For Overseas Foreign worker
– Employment Contract(with Translation if in foreign language)

• For OFW Need Consularized Special Power of Attorney
– Two(2) Valid Identification Card of attorney In Fact
– 1 pc 1×1 picture of Attorney In Fact

*Provide Special Power of Attorney if Needed

HOME DEVELOPMENT MUTUAL FUND / NATIONAL HOME MORTGAGE FINANCE CORPORATION

What are the requirements for HDMF?

LIST OF REQUIREMENTS

 

IF Single
– Residence Certificate
– Two (2) Valid Government Issued Identification Card
– Birth Certificate

IF Married
– Residence Certificate (Husband & Wife)
– Two (2) Valid Government Issued Identification Card (Husband & Wife)
– Marriage Contract

IF Widow
– Residence Certificate
– Two (2) Valid Government Issued Identification Card
– Marriage Contract w/ Death Certificate

IF Separated
– Residence Certificate
– Two (2) Valid Government Issued Identification Card
– Marriage Contract w/ Finality of Annulment

1) 1×1 picture (3pcs)
2) Proof of Income

Locally Employed-
– Notarized Certificate of Employment w/ compensation & latest 3 months pay slip

For Self Employed-
– ITR/Audited Financial Statements and official Receipt of Tax payment from the bank supported with DTI Registration and Mayor’s Permit/Business Permit
– Commission Vouchers reflecting the Issuer’s Name and contact details for the last 12 months
– Bank Statements or passbook for the last 12 months
– Copy of Lease Contract and Tax Declaration (if income is derived from rental payments)
– Certified True Copy of Transport Franchise by LGU & LTFRB
– Other Document that would validate source of income

For Overseas Foreign Worker
– Employment Contract (with English translation if in foreign language)

3) Tax Identification Number
4) Proof of Billing
5) Employee Statement of Accumulated Value (For HDMF only)
6) HDMF MID Number (For HMDF only)
7) Post Dated Checks for Equity/Downpayment
8) Post Dated Checks for Monthly Amortization (24 under Prominence & 12 under HMDF)
Post Dated Checks for Monthly Amortization (6 under Prominence & 24 under NHMC)
9) Post Dated Checks for Real Property Tax

* For OFW Need Consularized Special Power of Attorney
– Two (2) Valid Identification Card of Attorney in fact
– 1 pc 1×1 picture of Attorney in fact
– Residence Certificate of Attorney in fact

SCHEDULE A TRIP TODAY

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