CUSTOMER CARE

Customer Care

Prominence Cares: We aim to serve you better

Frequently Asked Questions (FAQs)

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RESERVATION

How and where do I reserve a unit?

A buyer can reserve a unit by paying the Reservation Deposit on our offices:

*HEAD OFFICE : Unit 115 Tycoon Centre, Pearl Drive, Ortigas Center, Pasig City
*SITE OFFICE : Paseo de San Roque Village, Brgy. San Roque, San Rafael, Bulacan
Orchard Place Residences, Brgy. Pinagbarilan, Baliwag, Bulacan
*NO ONLINE RESERVETION FEE ACCEPTED

What are the requirements?

*Valid IDs: (either of these)
* SSS
* GSIS
* PRC
* TIN
* Driver’s License
* Passport
* Postal ID
* Voter’s ID
* Company ID
* Specimen Signature Photocopy

*One month payslip for income evaluation ( if available upon reservation )

How much is the downpayment?

15% or 20% of the selling price of the unit depending on which project you chose to purchase or financing to avail.

If I pay the downpayment in cash, how long will it take before I can move-in at the unit (for Ready For Occupancy projects)?

A buyer can move-in as long as he/she has completed the documentary requirements and Post-Dated Checks for the loan amount balance and Real Property Tax (RPT). Full DP of Banks / Pag-ibig / NHMFC + complete requirements + 12 PDC’s until account is take-out to Financing.

How many months do I have to wait for the delivery of my unit after I completed the Downpaymeny?

This will depend on the Downpayment plan availed. If it is a 12-month installment, a buyer will be sent a Notice of Completion (NOC) on the 13th month informing him/her that the unit has been completed.

How much is the interest if in 5 years or 10 years?

18% per annum of 5 years to pay and 21% per annum for 10 years to pay.

Can I change my chosen financing?

Yes, you can. A transfer fee will be charged and submitted documents must be updated too.

If I’m an OFW without a checking account, as is the case with a lot of OFWs, will the company assist us in opening an account for the monthly payment of our purchase?

Yes, through your attorney-in-fact, we will provide you with a bank referral.

What are the requirements for In-house Financing?

LIST OF REQUIREMENTS

1. General Requirements
– 3 pcs.ID picture(1×1)
– 2 Gov’t Issued Id’s
– Birth Certificate
– Proof of Income-latest
– Tax Identification Number

For Single
-Cenomar
-Birth Certificate

For Married
-Marriage Certificate

For Widow
-Marriage Contract w/ Death Certificate

If Separated
-Marriage Contract with Finality of Annulment

Post Dated Checks for your Payment
Downpayment- depends on EQUITY term
-9 mos. (9- Postdated cheque)
-12 mos.(12- Postdated cheque)
-15 mos.(15-Postdated cheque)

Monthly Amortization Balance
-5 yrs. – 36 partial for 3 yrs.
-10 yrs. – 36 partial for 3 yrs.
Guaranteed Cheque – 1 cheque for the balance(to be pull once replace with PDC’s)

Real Property Tax
– 5 yrs. – 4 post dated cheques
-10 yrs. – 9 post dated cheques

Note: Proof of Income
Locally Employed
– Certificate of Employment with Compensation & 3 months payslip- both Latest

For Self Employed
– ITR- Audited Financial Statements and Official Receipt of tax Payment from the Bank supported with DTI Registration and Mayor’s Permit/ Business Permit
– Commission Vouchers reflecting the Issuer’s Name and contact details for the last 12 months
– Bank Statements or passbook for the last 12 months
– Copy of Lease Contracts and tax Declaration(If Income derive from rental payments)
– Certified True Copy of Transport Franchise by LGU & LTFRB
– Other Documents that would validate source of income

For Overseas Foreign worker
-Employment Contract(with Translation if in foreign language)

• For OFW Need Consularized Special Power of Attorney
– Two(2) Valid Identification Card of attorney In Fact
– 1 pc 1×1 picture of Attorney In Fact
*Provide Special Power of Attorney if Needed

What are the requirements for In-house Financing?

LIST OF REQUIREMENTS

1. General Requirements
– 3 pcs.ID picture(1×1)
– 2 Gov’t Issued Id’s
– Birth Certificate
– Proof of Income-latest
– Tax Identification Number

IF Single
-Cenomar

IF Married
-Marriage Contract
-Cenomar

IF Widow
-Marriage Contract w/ Death Certificate

IF Separated
-Marriage Contract with Finality of Annulment

Post Dated Checks for your Payment
Downpayment- depends on EQUITY term
-9 mos. (9- Postdated cheque)
-12 mos.(12- Postdated cheque)
-15 mos.(15-Postdated cheque)

Monthly Amortization Balance depends on Bank Financing
– 5 yrs. (12- Postdated cheque)
– 10 yrs. (12- Postdated cheque)

BANK APPLICATION FORM
-ACCOMPLISHED & SIGNED LOAN APPLICATION
-BANK SPECIAL POWER OF ATTORNEY
-BANK INSURANCE FORM

Note: Proof of Income

Locally Employed
– Certificate of Employment with Compensation & 3 months payslip- both Latest

For Self Employed
– ITR- Audited Financial Statements and Official Receipt of tax Payment from the Bank supported with DTI Registration and Mayor’s Permit/ Business Permit
– Commission Vouchers reflecting the Issuer’s Name and contact details for the last 12 months
– Bank Statements or passbook for the last 12 months
– Copy of Lease Contracts and tax Declaration(If Income derive from rental payments)
– Certified True Copy of Transport Franchise by LGU & LTFRB
– Other Documents that would validate source of income

For Overseas Foreign worker
– Employment Contract(with Translation if in foreign language)

For OFW Need Consularized Special Power of Attorney
– Two(2) Valid Identification Card of attorney In Fact
– 1 pc 1×1 picture of Attorney In Fact
*Provide Special Power of Attorney if Needed

What are the requirements for HDMF?
LIST OF REQUIREMENTS

General Requirements
– 3 pcs.ID picture(1×1)
– 2 Gov’t Issued Id’s
– Birth Certificate
– Proof of Income-latest
– Tax Identification Number

IF Single
-Birth Certificate

IF Married
-Two (2) Valid Government Issued Identification Card (Husband & Wife)
-Marriage Contract

IF Widow
-Marriage Contract w/ Death Certificate

IF Separated
-Marriage Contract w/ Finality of Annulment

Locally Employed
-Notarized Certificate of Employment w/ compensation & latest 3 months pay slip

For Self Employed
-ITR/Audited Financial Statements and official Receipt of Tax payment from the bank supported with DTI Registration and Mayor’s Permit/Business Permit
-Commission Vouchers reflecting the Issuer’s Name and contact details for the last 12 months
-Bank Statements or passbook for the last 12 months
-Copy of Lease Contract and Tax Declaration (if income is derived from rental payments)
-Certified True Copy of Transport Franchise by LGU & LTFRB
-Other Document that would validate source of income

For Overseas Foreign Worker
-Employment Contract (with English translation if in foreign language)
– Tax Identification Number
– Proof of Billing
– Employee Statement of Accumulated Value (For HDMF only)
– HDMF MID Number (For HMDF only)
– Post Dated Checks for Equity/Downpayment
– Post Dated Checks for Monthly Amortization
– Post Dated Checks for Real Property Tax

*For OFW Need Consularized Special Power of Attorney
– Two (2) Valid Identification Card of Attorney in fact
– 1 pc 1×1 picture of Attorney in fact